Frequently asked questions.

Nimki is a modern, fast, and warm restaurant Point of Sale (POS) and operations platform. It combines front-of-house order billing, kitchen routing (KDS), visual table maps, recipe-level inventory, customer loyalty, and financial analytics into one intuitive cloud system that works offline and online.

Nimki is designed specifically for hospitality businesses: dine-in restaurants, specialty cafes and bakeries, high-volume quick service restaurants (QSRs), cloud kitchens running virtual brands, bars, and food trucks. Whether you operate a single 8-table cafe or a 20-store chain, Nimki scales effortlessly.

Yes! Nimki features a visual drag-and-drop floor plan creator. You can configure multiple dining areas (Main Floor, Patio, Rooftop, Bar, Private Dining) with live color-coded statuses (Available, Seated, Billing, Reserved) and real-time turn timers to keep your floor moving.

Absolutely. Nimki supports Apple Pay, Google Pay, contactless tap-to-pay, EMV chip card readers, cash drawer reconciliation, third-party delivery orders (DoorDash, Uber Eats, Grubhub), and flexible split checks by item, seat, or percentage.

Yes. With recipe mapping, every menu item ordered automatically deducts underlying raw ingredients (e.g., coffee beans, milk, cheese, buns). Nimki sends low-stock alerts before dinner service, calculates variance across shifts, and lets you generate vendor purchase orders with one click.

Yes. Nimki Enterprise provides centralized menu catalogs, consolidated group financial reports, outlet-level price overrides, centralized stock transfers between commissary kitchens and outlets, and role-based regional permissions.

Nimki runs seamlessly on iPads, Android tablets, touch-enabled POS terminals, Mac, and Windows PCs. It connects directly with standard Epson and Star Micronics thermal receipt printers (Ethernet, Bluetooth, Wi-Fi), barcode scanners, cash drawers, and KDS touchscreens.

Nimki includes robust offline resilience. During an internet outage, your team can continue taking orders, firing tickets to kitchen printers and KDS, and printing guest checks normally. The instant connectivity is restored, all data automatically reconciles with the cloud without duplicates.

Most single-outlet cafes and restaurants are live within 24 to 48 hours. Our onboarding team helps upload your menu, configure taxes and receipts, and provides 30-minute staff training so your team is fully confident before service.

Yes! You can book a live interactive walkthrough with a restaurant technology specialist. We will showcase how Nimki handles your specific menu, table flow, and service style.

We provide dedicated support via phone, live chat, and WhatsApp. For restaurants on our Growth and Enterprise plans, priority 24/7 emergency support is available because we know your busiest rush happens on Friday and Saturday nights.

All data is encrypted in transit using TLS 1.3 and at rest with AES-256 encryption. We perform automatic cloud backups every hour, and strict role-based access ensures only authorized managers can inspect sales, voids, and staff tip reports.